Kyle Phillips

Solution One · Mornington VIC

• Escalation point for the MSP's business clients, working L2/L3 tickets across Windows and Linux servers, networking, web hosting, and EDR through to root cause.
• Built the security monitoring the team relied on: Grafana (Prometheus, Loki, Alertmanager) with Windows security-event monitoring, degradation notifications, and granular logging that surfaced warnings before they became client-facing errors.
• Moved the team from manual changes to version-controlled deployments, with every change validated through an Azure DevOps pipeline before it reached production.
• Turned patching, SSL renewals across 20+ systems, and backup and EDR health checks into scheduled, automated processes, each documented as a runbook.
• Hardened a legacy environment: patched critical vulnerabilities, tightened SSH policy, and added firewall rate limiting.

Solution One · Nossal High School, Berwick VIC

• First point of contact and escalation for staff and students: desktop, software, and hardware issues across Windows, Microsoft 365, printing, and meeting-room AV, resolved on the spot wherever possible.
• Logged and tracked every request in the ticketing system, and migrated the helpdesk itself to Zammad, data migration and cutover included.
• Ran device onboarding through 802.1X and SCEP certificates, and traced connectivity problems end to end across VLANs, DNS, and DHCP on Palo Alto firewalls and Meraki wireless.
• Maintained Windows Server, Entra ID, and VMware alongside the IT Manager, with NetBox and self-hosted docs as the source of truth and runbooks the school still uses today.

Neuroscale AI · Remote · United States

• Short contract at an AI talent-intelligence platform: AI pipeline work, admin CMS features, and security and architecture fixes across the wider system.

Free and open source helpdesk platform · personal project

• Nosdesk is the technical challenge I enjoy outside of work: a free and open source helpdesk platform that keeps my skills sharp in the tooling support teams live in every day.
• Built with the same prevention-first habits: database-level tenant isolation, a signed plugin system, and a CI gate for dependency vulnerabilities.