Resume
Kyle Phillips
IT professional working across networking, virtualisation, and end-user support.
- kyle.au/contact
- linkedin.com/in/kyleau
- Victoria, Australia
Summary
IT professional with hands-on experience supporting school environments, including enterprise networking, endpoint management, virtualisation, and end-user support. Previously managed infrastructure across 30+ servers and 16+ VLANs at Nossal High School. Strong communicator who builds relationships across school communities. Background in infrastructure engineering, automation, and documentation.
Experience
Technical Support Specialist
SolutionOne Pty Ltd
- Managed enterprise network infrastructure at Nossal High School, including stacked core switches, Palo Alto firewalls, Meraki wireless, and 16+ VLANs with 802.1X/SCEP certificate-based authentication.
- Led infrastructure modernisation efforts including large-scale network cabinet overhauls and VMware virtualisation environment management across 30+ servers.
- Deployed and maintained self-hosted platforms including documentation systems, network management tools, and monitoring infrastructure.
- Authored comprehensive technical documentation and provided training and support to staff and students.
- Built strong relationships across the school community and was regularly involved in school events and activities.
Infrastructure Engineer
SolutionOne Pty Ltd
- Managed endpoint detection and response, server infrastructure, and web hosting environments across multiple client sites.
- Led monitoring platform migration from Graylog to Grafana (Prometheus, Loki, Alertmanager) with alerting across network devices and Windows security events.
- Migrated 150+ customer websites between server platforms with automated scripting and minimal downtime.
- Built automation tools in Python, PowerShell, and Bash. Created extensive process documentation.
Founding Software Engineer
Neuroscale AI
- Rebuilt the marketing site's interactive surface and shipped three new public areas (Agents, Integrations, Trust Center) over ~130 commits in ~11 weeks.
- Led the visual overhaul, building WebGL hero backgrounds and the full solution-pages experience, including interactive product demos and the core pitch visualisations.
- Built admin CMS features that gave the team direct control of site content, including scheduled banners, a public changelog, and a consolidated tiptap editor with markdown import/export.
- Hardened site security, added auth guards and input validation, and decoupled the storage layer in development.
Technical Skills
- Networking
- Palo Alto Meraki Cisco VLANs 802.1X RADIUS DNS DHCP Firewall administration
- Systems
- VMware Windows Server Active Directory Group Policy Azure AD / Entra Microsoft 365
- Endpoint Management
- Intune SCCM Imaging Device deployment BYOD support
- Monitoring
- Grafana Prometheus Loki SNMP EDR
- Scripting & Automation
- PowerShell Python Bash Infrastructure as code
- Documentation
- Technical writing Process documentation Knowledge base management
Education
- Certificate IV in Integrated Technologies Ringwood Training
Certifications
- CCNA: Enterprise Networking, Security, and Automation Cisco
- Responsive Web Design freeCodeCamp
Projects
- Nosdesk — Open-source helpdesk system built with Rust and Vue.js for small business IT operations.