Resume
Kyle Phillips
IT professional working across networking, virtualisation, and end-user support.
- kyle.au/contact
- linkedin.com/in/kyleau
- Victoria, Australia
Summary
IT professional with hands-on experience spanning school and MSP environments, covering networking, virtualisation, endpoint management, and end-user support. In a fast-paced, dynamic select-entry secondary school, took on broad technical ownership across networking, Windows Server, and VMware while supporting staff, students, and leadership day-to-day. At an MSP, delivered monitoring platform migrations, cPanel hosting modernisation, and infrastructure-as-code automation across multiple client sites. Extended into full-stack development through over a year of sustained work on Nosdesk, a personal open-source helpdesk project, which led to a software engineering contract at an AI startup contributing to AI pipeline development alongside WebGL and CMS feature work.
Experience
Technical Support Specialist
Solution One Pty Ltd
- Worked alongside the IT Manager, taking technical ownership of networking, virtualisation, Windows Server, and day-to-day support for staff and students across Windows, printing, AV, and Microsoft 365.
- Coordinated and managed student-device hardware support, owning the full request lifecycle from intake through vendor and warranty escalation to return.
- Delivered a full network cabinet overhaul.
- Operated a segmented enterprise network across Palo Alto firewalls, stacked core switches, and Meraki wireless, with 802.1X and SCEP certificate-based device onboarding.
- Modernised Windows Server and VMware configurations to industry best practices, hardening security and steadily improving platform stability.
- Migrated the school's helpdesk to Zammad end-to-end, including data migration and cutover.
- Provisioned and maintained Outline as a self-hosted collaborative documentation platform alongside NetBox as the source-of-truth for network records, filling both with comprehensive network, systems, and operational-procedure documentation still in active use by the school today.
- Built strong relationships across the school community and was regularly involved in school events and activities.
Infrastructure Engineer
Solution One Pty Ltd
- Managed endpoint detection and response, server infrastructure, and web hosting environments across multiple client sites.
- Inherited a legacy environment and led its modernisation, patching critical vulnerabilities and replacing ad-hoc configurations with documented and replicable builds aligned with industry best practices.
- Led monitoring platform migration from Graylog to Grafana (Prometheus, Loki, Alertmanager) with alerting across network devices and Windows security events.
- Applied infrastructure-as-code principles to deploy and maintain the Grafana monitoring stack and supporting infrastructure as replicable, version-controlled configurations, running on Docker and orchestrated through Azure DevOps pipeline agents.
- Wrote custom tooling to manage and migrate 150+ WordPress customer sites from two legacy, incompatibly-configured cPanel servers to a new pair running CloudLinux 8 and the latest cPanel, cutting over with minimal downtime and no data loss.
- Conducted infrastructure-wide SSL certificate renewals across 20+ systems and established backup procedures for network appliances and devices.
- Built automation tools in Python, Rust, PowerShell, and Bash, and created extensive process documentation.
Founding Software Engineer
Neuroscale AI
- Brought in for a focused two-month engagement to lead the full overhaul of the company website, building WebGL hero backgrounds and the solution-pages experience with interactive product demos and core pitch visualisations.
- Contributed to Arbi, the AI talent intelligence platform, shipping features across search, agents, and AI pipelines.
- Built admin CMS features for direct team control of site content, including scheduled banners, a public changelog, and a consolidated tiptap editor.
- Made improvements to security and overall systems architecture.
Technical Skills
- Networking
- Palo Alto Meraki Cisco VLANs 802.1X RADIUS DNS DHCP Firewall administration
- Systems
- VMware Windows Server Active Directory Group Policy Azure AD / Entra Microsoft 365
- Endpoint Management
- Intune SCCM Imaging Device deployment BYOD support
- Monitoring
- Grafana Prometheus Loki SNMP EDR
- Scripting & Automation
- PowerShell Python Bash Rust Infrastructure as code Docker Azure DevOps CI/CD pipelines
- Documentation
- Technical writing Process documentation Knowledge base management
Education
- Certificate IV in Integrated Technologies Ringwood Training
Certifications
- CCNA: Enterprise Networking, Security, and Automation Cisco
- Responsive Web Design freeCodeCamp
Projects
- Nosdesk Open-source helpdesk system built with Rust and Vue.js for small business IT operations.